This policy summarizes how payments and refunds work on Amplifya Network. It is incorporated into the Terms of Service, Business Listing Terms, and Organization Agreement.
For Business Owners
Listing Fees are generally non-refundable unless otherwise required by applicable law or the Business Listing Terms.
Who charges you. The sponsoring Organization is the merchant of record for your Listing Fee. Payments are processed through a third-party payment processor designated by Amplifya. Your Listing fee settles directly to the sponsoring Organization's account. Amplifya does not collect, hold, or disburse your Listing Fee.
Refund decisions. All refund, credit, adjustment, and remedy decisions related to Listing Fees are made by the sponsoring Organization. Amplifya cannot issue refunds of Listing Fees. Direct refund requests to the sponsoring Organization or use available tools in the Amplifya platform.
If your Listing is declined before publication (for reasons other than your breach): you are entitled to a full refund of the amount you paid for that Listing.
If your Listing is removed before the end of the Listing Term (for reasons other than your breach): the sponsoring Organization will provide an appropriate remedy, which may include reinstatement, a prorated refund, a credit toward a future Listing Term, or another mutually agreed resolution.
Cancellation by you does not entitle you to a refund unless required by the Business Listing Terms or applicable law.
Processing fees. Payment processor fees (currently approximately 2.9% + $0.30 per transaction) are deducted from each transaction. Refunds return the principal amount paid; processor fees are not returned on a refund.
For full details, see the Business Listing Terms.
For Organizations
Fees payable to Amplifya. Setup fees are non-refundable. The initial fifteen (15)-month subscription fee is refundable if requested within sixty (60) calendar days after purchase, provided the Organization has not accepted payment for any Business Owner Listings and has not launched the Directory for fundraising or listing activities. Renewal subscription fees are non-refundable once processed.
Business Owner Listing transactions. The Organization is the merchant of record. Listing Fees settle directly to the Organization's connected payment processor account. Amplifya retains a platform fee applied at the time of transaction.
Refund obligations to Business Owners. If the Organization declines a Listing before publication (for reasons other than the Business Owner's breach), the Organization shall refund the full amount paid. If the Organization removes a Listing before the end of the Listing Term (for reasons other than breach), the Organization will provide an appropriate remedy.
For full details, see the Organization Agreement.
Payment Processing
Payments made through Amplifya Network are processed by third-party payment processors. Amplifya does not store complete credit card numbers. Your use of payment services is subject to the applicable processor's terms and policies.
Contact
Questions about payments or refunds: info@amplifyanetwork.com